Shipping Policy

At Castle House Peptides, we take care to ensure that every order is securely packaged and dispatched promptly. Our shipping process is designed to provide a reliable, discreet, and straightforward delivery experience for our customers.

Order Processing

Orders are normally processed within 1–2 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

UK Delivery

We offer delivery throughout the United Kingdom.

Standard UK Delivery: 1–3 business days after dispatch.

Delivery times are estimates and may vary depending on the courier, destination, public holidays, or circumstances outside our control.

International Delivery

International shipping may be available to selected destinations. Delivery times, shipping charges, customs requirements, and import restrictions can vary depending on the destination country.

Customers are responsible for ensuring that the products they order are permitted under the laws and regulations applicable to their location.

Please contact us before placing an international order if you are unsure whether delivery is available to your country.

Packaging

All orders are packaged securely and discreetly to help protect the contents during transit.

We use appropriate protective packaging to minimise the risk of damage during transportation and to help maintain product integrity throughout the delivery process.

Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

Delivery Delays

While we aim to meet the estimated delivery times above, delays can occasionally occur due to courier disruptions, adverse weather, public holidays, customs processing, or other circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number so we can assist you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Castle House Peptides cannot be held responsible for delays, additional delivery charges, or returned parcels resulting from incorrect or incomplete address information.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the packaging and contents.

If your order appears to be missing or has been marked as delivered but you have not received it, please contact us so that we can investigate with the relevant delivery provider.

Important Information

Castle House Peptides supplies products for laboratory and research purposes only. Customers are responsible for complying with all applicable laws, regulations, import requirements, and restrictions in their jurisdiction.

Products are not intended for human or veterinary use.

For questions regarding shipping or an existing order, please contact our support team.