Refund and Returns Policy

Last Updated: 2 Oct 2026

At Castle House Peptides, we take care to ensure that every order is processed, packaged, and dispatched with attention to quality and accuracy. Please read the following policy carefully before placing an order.

1. Returns

Due to the nature of our products and the importance of maintaining product integrity, we generally do not accept returns of products once they have been dispatched or delivered.

Products may only be returned where we have specifically authorised the return in accordance with this policy.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

To help us investigate your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the packaging and product
• Any relevant delivery or tracking information

We will review the information provided and, where appropriate, arrange a replacement or another suitable resolution.

3. Incorrect Items

If you receive an item that differs from what you ordered, please notify us before using or opening the product.

Where the error is confirmed to have been caused by Castle House Peptides, we will provide instructions for the next steps and may arrange a replacement or other appropriate resolution.

4. Refunds

Where a refund has been approved, the refund will normally be issued to the original payment method used for the order.

Refund processing times may vary depending on your payment provider or bank.

Once a refund has been processed by us, the time required for the funds to appear in your account is outside our control.

5. Orders That Have Already Been Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests where the order has not yet entered the dispatch process.

6. Unwanted or Incorrectly Ordered Products

We do not normally accept returns or provide refunds for products that have been ordered incorrectly, are no longer required, or are simply unwanted, particularly where the order has already been dispatched.

7. Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We may need to contact the relevant delivery provider to investigate the shipment before determining the appropriate resolution.

8. Non-Returnable Products

For safety, quality-control, and product-integrity reasons, opened or used products are not eligible for return.

We cannot accept products that have been altered, damaged after delivery, or stored incorrectly after receipt.

9. Refund Exclusions

A refund may not be available where:

• The product has been opened or used
• The product has been damaged after delivery
• The product has not been stored appropriately after delivery
• An incorrect delivery address was provided by the customer
• The customer simply changes their mind after dispatch
• The issue results from circumstances outside our reasonable control

10. How to Contact Us

If you believe your order qualifies for a return, replacement, or refund, please contact Castle House Peptides with your order number and details of the issue.

Our team will review your request and provide further instructions where applicable.

11. Important Information

Castle House Peptides supplies products for laboratory and research purposes only. Products are not intended for human or veterinary use.

Customers are responsible for ensuring that products are suitable and permitted for their intended research purposes and for complying with all applicable laws and regulations.