Privacy Policy

Last Updated: 2 Oct 2026

Castle House Peptides respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Account login details
• Order and transaction information
• Information provided when contacting our support team
• Website usage and technical information, such as IP address, browser type, device information, and pages visited
• Cookie and similar tracking information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery of purchased products
• Process payments and prevent fraudulent transactions
• Create and manage customer accounts
• Provide customer support
• Respond to enquiries and requests
• Send order confirmations, shipping updates, and other service-related communications
• Improve our website, products, and customer experience
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Payment Information

Payments may be processed through third-party payment providers.

Castle House Peptides does not generally store complete payment card details on its own website servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

We recommend reviewing the privacy policy of your chosen payment provider for further information about how payment data is processed.

4. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

• Keep items in your shopping basket
• Maintain customer login sessions
• Remember website preferences
• Understand how visitors use our website
• Improve website performance and functionality
• Support security and fraud prevention

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third-party service providers where necessary to operate our business, including:

• Payment processors
• Delivery and courier providers
• Website hosting and technical service providers
• Website security and analytics providers
• Professional advisers where necessary
• Government, regulatory, or law-enforcement authorities where legally required

Third parties are only provided with information that is reasonably necessary for them to perform the relevant service or fulfil a legal obligation.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based service can be guaranteed to be completely secure. You should also take appropriate steps to protect your account information, including using a strong password and keeping your login credentials confidential.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Privacy Rights

Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Request restriction of certain processing activities
• Object to certain uses of your personal information
• Request a copy of your personal information in a suitable format
• Withdraw consent where processing is based on consent

Some rights are subject to legal limitations and exceptions.

To exercise your rights, please contact us using the contact details provided on our website.

9. Marketing Communications

Where applicable, we may send promotional communications if you have provided appropriate consent or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

Service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order or provide requested services.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or data-handling practices.

Any updates will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact Castle House Peptides through the contact details provided on our website.

Castle House Peptides
For privacy enquiries, please contact our support team.