Shipping Policy

At Castle House Peptides, we aim to process and dispatch orders promptly using standard courier services. Our shipping process is designed to provide a reliable and straightforward delivery experience.

Order Processing

Orders are normally processed within 1–2 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

UK Delivery

We offer Standard Courier Shipping throughout the United Kingdom.

Standard UK Delivery: 1–3 business days after dispatch.

Delivery times are estimates and may vary depending on the courier, destination, public holidays, or circumstances outside our control.

International Delivery

International shipping may be available to selected destinations. Delivery times, shipping charges, customs requirements, and import restrictions can vary depending on the destination country.

Customers are responsible for ensuring that the products they order are permitted under the laws and regulations applicable to their location.

Please contact us before placing an international order if you are unsure whether delivery is available to your country.

Packaging

All orders are securely packaged using appropriate protective materials to help protect the contents during transportation and minimise the risk of damage.

Packaging is selected to help maintain product integrity throughout the delivery process.

Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

Delivery Delays

While we aim to meet the estimated delivery times above, delays can occasionally occur due to courier disruptions, adverse weather, public holidays, customs processing, or other circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number so we can assist you.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Castle House Peptides cannot be held responsible for delays, additional delivery charges, or returned parcels resulting from incorrect or incomplete address information.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the packaging and contents.

If your order appears to be missing or has been marked as delivered but you have not received it, please contact us so that we can investigate with the relevant delivery provider.

Important Information

Castle House Peptides supplies products strictly for qualified in-vitro laboratory research and non-human, non-veterinary applications.

Products are not intended for human or veterinary use.

Customers are responsible for complying with all applicable laws, regulations, import requirements, and restrictions in their jurisdiction.

For questions regarding Standard Courier Shipping or an existing order, please contact our support team.