Privacy Policy
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Castle House Peptides respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal information when you visit our website, create an account, place an order, or contact us.
For the purposes of this Privacy Policy, Castle House Peptides is the trading name used by the business operating this website.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Account login details
- Order and transaction information
- Information provided when contacting our support team
- Website usage and technical information, such as IP address, browser type, device information, and pages visited
- Cookie and similar tracking information
We only collect personal information that is reasonably necessary for operating our website, providing our services, processing orders, maintaining security, and meeting applicable legal obligations.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery of purchased products
- Process payments and prevent fraudulent transactions
- Create and manage customer accounts
- Provide customer support
- Respond to enquiries and requests
- Send order confirmations, shipping updates, and other service-related communications
- Maintain website security and prevent misuse
- Improve website functionality and performance
- Maintain appropriate business and transaction records
- Comply with applicable legal, regulatory, and law-enforcement requirements
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
3. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following legal bases:
- Where processing is necessary to perform a contract or take steps at your request before entering into a contract
- Where processing is necessary to comply with a legal obligation
- Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms
- Where you have provided consent for a specific processing activity
4. Payment Information
Payments may be processed through third-party payment providers.
Castle House Peptides does not generally store complete payment card details on its own website servers. Payment information is processed by the relevant payment provider in accordance with its own security and privacy practices.
You should review the privacy policy of the payment provider used for your transaction for further information about how payment data is processed.
5. Cookies
Our website uses cookies and similar technologies to provide essential website functionality, maintain sessions, remember preferences, support security, and understand website usage.
Cookies may be used to:
- Keep items in your shopping basket
- Maintain customer login sessions
- Remember website preferences
- Understand how visitors use our website
- Improve website performance and functionality
- Support security and fraud prevention
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third-party service providers where reasonably necessary to operate our business, including:
- Payment processors
- Delivery and courier providers
- Website hosting and technical service providers
- Website security and analytics providers
- Professional advisers where necessary
- Government, regulatory, or law-enforcement authorities where legally required
Third parties will only receive information that is reasonably necessary to perform the relevant service or fulfil a legal obligation.
7. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area. Where applicable, we will take appropriate steps to ensure that personal information is protected in accordance with applicable data protection requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based service can be guaranteed to be completely secure. You should also take appropriate steps to protect your account information, including using a strong password and keeping your login credentials confidential.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Privacy Rights
Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Request restriction of certain processing activities
- Object to certain uses of your personal information
- Request a copy of your personal information in a suitable format
- Withdraw consent where processing is based on consent
Some rights are subject to legal limitations and exceptions.
To exercise your privacy rights, please contact us using the details provided below.
11. Marketing Communications
Where applicable, we may send promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.
Service-related communications, including order confirmations, payment notifications, and delivery updates, may still be sent where necessary to provide the requested service or fulfil an order.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or data-handling practices.
Any updates will be published on this page with a revised Last Updated date.
15. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact:
Castle House Peptides
Email: info@castlehousepeptides.com